Personality clashes 'costing businesses millions'

Personality clashes 'costing businesses millions' Personality clashes in the workplace are costing businesses millions of pounds in lost productivity, low morale and poor staff retention, according to a people assessment company.

Talent Q has labelled incidents in which mismatched personalities affect a company's success as 'dysfunctional office syndrome'.

Graduates may be interested to learn that occupational psychologist Richard MacKinnon claims up to 25 per cent of the many hundreds of businesses he has worked with have shown signs of the syndrome.

However, he notes that many organisations are now taking appropriate steps to ensure that their business is not affected.

"Every organisation knows that finding the right balance of skills and experience is key to success," he said.

"But it's every bit as important that you get the right mix of personality types too."


He went on to say that the best managers "do this instinctively" by ascertaining whether a candidate will "fit in" to the working environment.

Mr MacKinnon concluded that having a strong assessment process can help to "prevent disaster" in the workplace.

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