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Account Manager

London
Negotiable
Permanent, On Site
Date posted:
12 March 2026
Reference:
PR-1467707_1773333685

Account Manager

Pareto London Area, United Kingdom (On-site)

Account Manager at Innovative Fintech Startup - Hybrid

Lead customer success for a cutting-edge payment processor in the insurance industry.

About the company

Our client is a fast-growing startup building the next-generation payment processor for the global insurance industry. They are solving complex data challenges for top-tier insurers and brokers across the UK, EU, and US, transforming how insurance payments are managed to be faster, smarter, and more transparent.

Role & Responsibilities

You will be instrumental in leading customer success and account management, ensuring clients achieve maximum value from our platform. This role involves building a scalable, data-driven client organization, and acting as a senior escalation point for strategic accounts.

Main tasks include

  • Develop Account Management and Support processes to deliver world-class client outcomes.
  • Establish clear performance metrics and reporting to track customer satisfaction, renewals, and expansion.
  • Act as a senior escalation point for strategic accounts, ensuring proactive engagement and issue resolution.
  • Partner with Sales, Product, and Implementation to ensure smooth client onboarding and lifecycle management.
  • Implement best practices and frameworks for account health monitoring, reporting, and communication.
  • Build trusted relationships with senior client stakeholders.

Requirements

  • Proven experience in a customer-facing account management role.
  • Background in enterprise SaaS, ideally within fintech, payments, or data-heavy environments.
  • Strong commercial and analytical acumen, with experience managing renewals, upsells, and reporting metrics.
  • Excellent communicator with the ability to simplify complexity for executive-level audiences.
  • Experience in finance or insurance finance is a strong advantage.
  • Hands-on team player who thrives in a high-growth, fast-moving environment.
  • Ability to develop and implement scalable processes and frameworks.
  • Experience with client onboarding and lifecycle management.

This role offers a hybrid working model with a central London office. Visa sponsorship is not available. If you are interested in shaping the future of client success in insurance finance, please apply now.

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