Account Manager

Account Manager
Hybrid - North East (Newcastle upon Tyne OR Durham)

Are you an experienced account professional with a strong background in public sector procurement and professional services? We are seeking a Senior Account Manager to take a central role in managing key authority relationships under a major UK public sector procurement framework.

About the Role

Our client is a leading organisation that has transformed public sector procurement-helping local authorities, central government, healthcare, housing, and education bodies deliver efficient, socially impactful outcomes.

As Account Manager, you will be the primary relationship lead for member authorities under a major public sector framework, as well as selected client accounts. You will play a critical role in supporting stakeholders to achieve compliant, value-driven procurement while helping scale the framework's success.

Key Responsibilities

● Lead Relationship Management: Act as the central point of contact for framework member authorities-guiding them through procurement strategy, supplier engagement, and framework utilisation.
● Account Development: Nurture and expand client relationships within the framework and other strategic accounts to drive increased procurement activity and deeper engagement.
● Client Support & Delivery: Educate stakeholders on framework processes (including competitive and direct award routes), ensuring compliant, efficient delivery of services.
● Cross-functional Coordination: Work closely with internal teams to tailor offerings to meet each authority's needs and priorities.
● Social Value Advocacy: Support clients in delivering wider social value outcomes, such as SME inclusion and local impact.
● Insights & Reporting: Provide regular account updates, performance metrics, and strategic feedback to strengthen client engagement and inform future product development.

What We Are Looking For

● 5-8+ years in account management, ideally within professional services, public sector, or procurement services.
● Demonstrated success in managing and growing relationships within public sector frameworks or similar consultative environments.

Skills & Attributes

● Strong stakeholder engagement skills with the ability to explain procurement processes and value propositions clearly.
● Results-driven, consultative approach with proven ability to expand accounts and deliver client success.
● Excellent organisational and coordination skills in a fast-moving environment.'

Desirable

● Experience working with UK collaborative procurement frameworks or public sector consortia.
● Track record of driving social value outcomes and SME inclusion.
● Familiarity with digital procurement platforms and framework operations.

Why Join?

● Tangible Impact: Play a central role in helping UK public sector organisations access efficient, compliant procurement solutions that deliver measurable social value.
● Mission-Driven Environment: Join a team committed to collaboration, integrity, and innovation-working closely with clients to drive positive outcomes for communities.
● Professional Growth: Take ownership of senior-level client relationships and influence the continued development of one of the UK's most innovative public sector procurement frameworks.