Information Communication Technician Level 3 Apprenticeship

The Information Communication Technician Level 3 Apprenticeship provides learners with the relevant knowledge and skills they’ll need to progress through the early stages of their careers. Those fulfilling the role of IT Support are required to resolve system user queries and faults in a helpdesk environment. We make sure that learners become perfectly equipped to carry out their job responsibilities to a high standard, helping them in the direction of long-term success.  

Key Outcomes from Information Communication Technician Level 3

Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following:

  • Install software upgrades
  • Test and evaluate system performance
  • Use system data to identify solutions
  • Escalate problems in line with procedures
  • Use basic scripting to execute tasks
  • Carry out routine system maintenance checks
  • Follow the necessary security procedures


18 months, with 80% of learning achieved on the job, for optimum productivity.

Who it's a good fit for:

The role of Information Communication Technician Level 3 can be implemented across a variety of jobs titles such as 1st Line Support Technician or IT Support Technician

Gaining a Level 3 Information Communication Technician allows you to fit seamlessly into a number of different industries. For example, a Travel Agent uses a system to manage their customer bookings. However, when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact an IT Technician to report the problem and either get it fixed or escalated to an engineer.

What are the entry requirements

While, employers have the freedom to choose from a wide range of learners, apprentices without level 2 English and maths will need to achieve this level before taking the End-Point Assessment

To be eligible for the Information Communication Technician Level 3 Apprenticeship candidates must be:

A citizen within the European Economic Area (EEA) or have the right of abode in the UK, and have been ordinarily resident in the EEA for at least the previous three years on the first day of learning.

A non-EEA citizen with permission from the UK government to live in the UK, (not for educational purposes) and ordinarily resident in the UK for at least the previous three years before the start of the course.

Course Summary

An IT support worker has to install and configure relevant software and hardware across different types of technology including mobile apps, printers, projectors, scanners and cameras. They will be on hand to address IT issues, while making sure they respond in correspondence to customer service level agreements. IT support is often the go to person to administer security access requirements and permissions for stakeholders. They will be responsible for escalating IT requests like password resets. When a company is upgrading to a new system or application, IT Support will play a vital role in ensuring the process runs smoothly.

With our programme including the training for CompTIA A+, Microsoft 365 Fundamentals and Microsoft Azure Fundamentals Pareto’s Support Technician Level 3 Apprenticeship is a great investment for any business that’s thinking about the best way they can cover their future IT needs.

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Safeguarding Information for Apprenticeships

Here at Pareto Law, we are committed to putting the safety and well-being of all our learners at the forefront of our process. Prevention is a huge part of what we do and education around safeguarding issues is an essential aspect of preventing harm.

This safeguarding page will help you find the contact details or information you may need to support you in safeguarding the apprentices in your business.


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Safeguarding Information for Apprenticeships

Apprenticeships Policy and Procedure Documents

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