By building a comprehensive understanding of Medela as a business, we were able to design a truly contextualised training solution that translated into the day-to-day processes of the company and was in line with the objectives
Utilising methodologies from the training, Medela staff have adopted a more consultative style of selling and are demonstrating significant improvements in competency levels across the board. Building a culture around the Pareto sales excellence model, Medela staff continue to use learnings from the training on a daily basis, which also serves as a means to reflect on performance and continually set new objectives to develop and improve.
With the support of Pareto training, Medela has seen a tremendous 32% sales growth in their newer healthcare division, alongside an 8% growth within the more established breastfeeding division. The Pareto training also made a positive difference to the Medela customer service team, who deal with end users and NHS customers via telephone and email.
Creating sustainable behaviours was paramount to the long-term success of the Medela team. By working closely with the managers prior and post training, we empowered Medela with a top-down approach to ensure long term change. With the right support mechanisms, tools and techniques in place, training would translate into day-to-day processes: and knowing could turn into doing.
We continue to work in close partnership to deliver on Medela’s long-term objectives for growth and development.