The Account Management course teaches delegates how to grow and strengthen existing customer relationships. It challenges delegates how to protect their customers from the competition in an ever-changing market environment, and practically apply these techniques to individual business accounts.
Key Outcomes from Account Management
By the end of this training course, your delegates will:
Explain and provide examples of how companies behave in a changing market place, and how this affects account development
Identify target clients to Grow, Protect, Retain & Relegate using account development success indicators
Understand which specific tactics to deploy with stakeholders for account health and development
Develop a 1 page ‘ACT account plan’ strategy using the toolkit provided
Create 6 month SMART objectives for a client of your choice or through a simulated activity
Conduct and provide feedback on an account review simulation
Following this course, your delegates will know where to focus their skills, time and efforts and will have generated specific account strategies to increase their level of customer value and engagement enabling long-term revenue growth.
In addition to face-to-face training, this course will be supported through Pareto’s innovative digital learning platform, allowing you to continue learning and referencing the course material once your training has been completed. This blended learning approach has been proven to help delegates engage, retain and practice key information.