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At Pareto, we go above and beyond to find the right fit for both you and a prospective employer. Taking people of high potential and placing them in positions where they can excel.
Any individual that is tasked with working with Customers. These can be Customer Service teams, Client Success teams, professional staff (non-quota carrying) that are delivering projects/services to Clients (think Accountants/Lawyers), IT project delivery teams (IT post sale implementation) etc
Anyone in any department that is responsible for creating customer smiles
Each interaction is an opportunity to increase or decrease engagement with a ‘Client’*; this course helps learners recognise how great Client experience anchored in impactful communication effects sales/profits.
*Client can be external and also internal Customer.
Winning organisations know that how a Client ‘feels’ through the experience they receive impacts revenue and margins. Clients vote for service by either continuing to spend at the same levels, spending more or spending less or indeed nothing. Client experience matters; it will either help unlock the full potential of the Account or stop it in its tracks.
The aim of the course is to build communication skills/techniques through understanding personality and communication preferences of ourselves and others, thus delivering high-impact service to Clients.
Our bespoke offering enables us to build and contextualise a programme specifically for your organisation/context/teams. Core topics can include:
Complete the form to request a call back, or speak to the training team directly on 0333 455 1416