Account Management Online Course
The virtual Account Management course teaches delegates how to grow and strengthen existing customer relationships. It challenges delegates on how to protect their customers from the competition in an ever-changing market environment, and practically apply these techniques to individual business accounts.
Key outcomes from the online account management course
By the end of this virtual sales training course, your delegates will:
- Explain and provide examples of how companies behave in a changing marketplace, and how this affects account development
- Identify target clients to Grow, Protect, Retain & Relegate using account development success indicators
- Understand which specific tactics to deploy with stakeholders for account health and development
- Develop a 1 page ‘ACT account plan’ strategy using the toolkit provided
- Create 6-month SMART objectives for a client of your choice or through a simulated activity
- Conduct and provide feedback on an account review simulation
Our Virtual Classroom Training Approach
This workshop will be delivered over a day through 3 x 2-hour interactive sessions. Following this online course, your delegates will know where to focus their skills, time and efforts and will have generated specific account strategies to increase their level of customer value and engagement enabling long-term revenue growth.
Looking for something more niche?
If you have a more specific requirement in mind for your training, we also offer Bespoke Online Training packages for larger businesses.
The key areas covered in the virtual account management course are:
- Successful Account Management: Understanding the importance of partnerships in selling
- Client Relationship Strategy: Reviewing and assessing your client portfolio
- The Customer Organisation: Understanding client cultures
- Network: Building your base
- The Trusted Advisor: Positioning yourself against the competition
- Time Management: Maximising your account activity
- Managing Relationships: Internal and external
Book Your Place
For more information about this online sales training course, please call our team on 0330 134 7864 or click the button below:
request more information