Lynda is passionate about learning and development. She has accumulated a wealth of experience as a trainer, enabling her to support, develop and coach individuals at all stages of their careers. Lynda’s particular area of expertise is the promotion of the customer experience as a differentiator, leading to her being recognised as a cultural and behavioural change agent with extensive understanding of people development.
Having enjoyed a successful and rewarding career within the Financial Services environment and the Public Sector, Lynda has also previously been appointed as a Sector Coach to drive customer-oriented services and led projects in association with KPMG and the Learning and Skills Improvement Service.
Areas of Expertise:
- Professional Consultative Selling
- Performance Coaching
- Ethical Negotiation
- Account Management
- Customer Service
- Sales Processes
- High Impact Presenting
- Strategic Leadership and Coaching
- Performance Measurement
- Live Telephone Selling
Clients that Lynda has worked with include:
Industries that Lynda has worked with include:
- Business Services
- Further Education Sector
- Financial Services
- Oil & Gas
Lynda’s prior research certainly provided a relevant and interesting course. The content and theory were fascinating and eye opening: this has highlighted my interest to learn, improve further and understand my role
Learning is a lifelong journey. The greater our knowledge, the deeper our understanding.