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Training Team

Lynda Broadhurst

Lynda is passionate about learning and development. She has accumulated a wealth of experience as a trainer, enabling her to support, develop and coach individuals at all stages of their careers. Lynda’s particular area of expertise is the promotion of the customer experience as a differentiator, leading to her being recognised as a cultural and behavioural change agent with extensive understanding of people development.

Having enjoyed a successful and rewarding career within the Financial Services environment and the Public Sector, Lynda has also previously been appointed as a Sector Coach to drive customer-oriented services and led projects in association with KPMG and the Learning and Skills Improvement Service.

Areas of Expertise:

  • Professional Consultative Selling
  • Performance Coaching
  • Ethical Negotiation
  • Account Management
  • Customer Service
  • Sales Processes
  • High Impact Presenting
  • Strategic Leadership and Coaching
  • Performance Measurement
  • Live Telephone Selling

Clients that Lynda has worked with include:

  • Marsh
  • Barclaycard
  • Edmundson
  • Peterson SBS
  • Liberty Mutual
  • Swire Oil Field Services

Industries that Lynda has worked with include:

  • Business Services
  • Further Education Sector
  • Financial Services
  • Construction
  • Ceramic
  • Oil & Gas

Lynda’s prior research certainly provided a relevant and interesting course. The content and theory were fascinating and eye opening: this has highlighted my interest to learn, improve further and understand my role

Learning is a lifelong journey. The greater our knowledge, the deeper our understanding.

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